Student Financial Services Coordinator
Company: Northwest Mississippi Community College
Location: Southaven
Posted on: April 1, 2026
|
|
|
Job Description:
Description The Student Financial Services Coordinator supports
students by providing frontline assistance with student account
inquiries, financial aid processes, and evening reception services.
This position serves as a cross-functional representative for the
Business Office and Financial Aid Office on the Desoto Campus and
ensures excellent customer service during extended hours of campus
operation. The is a 12-Month staff position reporting to the
Assistant Dean of Desoto Center. REQUIRED QUALIFICATIONS: Associate
degree in Business, Office Administration, or related field
Experience in customer service, finance, or higher education
Proficiency in Microsoft Office and general office technologies
PREFERRED QUALIFICATIONS: Bachelor's degree Prior experience in
financial aid or student account services Familiarity with student
information systems ESSENTIAL DUTIES AND RESPONSIBLITIES: The
essential duties and responsibilities include but are not limited
to the following: Serve as the initial point of contact for
students with questions related to student billing, payments, and
financial aid. Must be able to quickly grasp and retain knowledge
of policies and procedures relating to every aspect of student
services that a prospective or current student may utilize. Assist
students with creating and accessing their FSA IDs, completing the
FAFSA, and uploading required verification documents. Guide
students through entrance counseling and Master Promissory Note
(MPN) completion for federal loans. Maintain accurate and
up-to-date records of student accounts and financial aid
documentation. Communicate professionally with students, parents,
faculty, and staff in person, via phone, and email. Process
payments, issue receipts, and manage daily cash handling
responsibilities. Monitor student account balances and help
coordinate payment plans when appropriate. Serve as the evening
receptionist for the campus, answering phones, directing visitors,
and supporting faculty/staff needs. Assist with evening coverage of
student services, ensuring a welcoming and professional
environment. Maintain confidentiality and compliance with FERPA and
all federal/state financial aid regulations. Perform additional
duties as assigned by the Dean and Assistant Dean of Desoto Center.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Strong interpersonal and
communication skills Attention to detail and ability to manage
multiple tasks efficiently Ability to work independently and
collaboratively across departments Commitment to maintaining a
student-centered approach and professional demeanor Availability to
work afternoon and evening shifts PHYSICAL DEMANDS AND WORK
ENVIRONMENT: While performing the duties of this job, the employee
is regularly required to do the following: Communicate with others
in person, phone, and via email Availability to work afternoon and
evening shifts Frequently sit, use hands to handle or feel, and
reach with hands and arms Must be able to occasionally lift and/or
move up to 25 pounds Must have ability to talk, walk, climb stairs,
stand, bend, kneel, and squat APPLICATION To apply, please submit
and attach the following: Application at www.northwestms.edu Resume
Transcript(s) Three (3) Professional References: Name,
Organization, Email Address and Telephone Number
Keywords: Northwest Mississippi Community College, Southaven , Student Financial Services Coordinator, Administration, Clerical , Southaven, Mississippi
