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Senior HR Manager - Happy Returns

Company: PayPal
Location: Southaven
Posted on: January 9, 2022

Job Description:

Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We're a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Responsibilities will be broad: leadership consulting on HR matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and HR program development and implementation. This role will be responsible for helping to strengthen the site leadership team of Happy Returns by providing coaching and guidance to people leaders to further develop their leadership capability, impact and capacity.

Your responsibilities will be broad: employee relations, talent acquisition, people manager development, site engagement and D&I activities, performance management, organizational realignment and analytics.

Reporting to the Director, HR Business Partner for Happy Returns, the successful candidate will partner across a broad spectrum of HR disciplines including Employee Relations, Talent Acquisition, Talent Development, Total Rewards and Diversity & Inclusion to drive business outcomes against the execution of our global HR and local site-level priorities.

Job Description Requirements:

  • Impeccable integrity with personal and professional values that are consistent with PayPal's
  • Collaborative partner in determining or influence outcomes of employee relations cases
  • Critical thinker who can navigate through a high degree of complexity and ambiguity
  • Change agent who proactively seeks to identify solutions for complex situations
  • Results driven individual who can produce outcomes
  • Build credibility and trust with employees across all levels of the site
  • Effective communicator who can collaborate with partner groups inside and outside of HR
  • Empathetic individual who can coach employees and managers through complex situations
  • Fluency in written and verbal English & Spanish is essentialResponsibilities:
    • Coach managers on individual & team performance and professionalism
    • Partner closely with legal team on routine & complex employee relations issues
    • Support HR Centers of Excellence (Talent, Total Rewards) in leading local manager training, employee onboarding and site engagement activities
    • Champion of site engagement by partnering with site leaders on culture activity, diversity & inclusion initiatives and solutions to enhance the employee experience
    • Support talent acquisition sourcing and hiring activities, business reorganizations and restructures
    • Deliver anecdotal and analytical insights
    • Develop and document processes to establish a site HR operations playbookExperience:
      • This candidate will have 7+ years of relevant experience with a strong background in US-employee relations and HR operations experience.
      • Experience supporting distribution operations centersEducation:
        • Bachelor's Degree in Human Resources Management, Business Administration or equivalent experience
          For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal's 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

          PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Keywords: PayPal, Southaven , Senior HR Manager - Happy Returns, Executive , Southaven, Mississippi

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