Branch Manager II - Marion/W. Memphis, AR
Company: Southern Bancorp
Location: Marion
Posted on: May 14, 2025
Job Description:
Who We Are:Southern Bancorp is more than a bank. As a Community
Development Financial Institution (CDFI), a special certification
designated for institutions that serve predominantly underserved
communities, Southern Bancorp combines traditional banking and
lending services with financial development tools and public policy
advocacy to help families and communities grow stronger. Inspired
by the principle that building net worth drives economic
opportunity, our mission is to be wealth builders for everyone in
the communities we serve, with a focus on low-wealth and
un(der)banked populations, as well as an emphasis on Black and
Brown individuals.Job SummaryThe Branch Manager oversees daily
activities at the branch location, including driving branch
performance, sales growth (deposits and lending), and enhancing the
team member and customer experience through inspirational
leadership, highly collaborative partnerships, and sound
operational practices. The Branch Manager ensures the branch meets
and exceeds customer expectations and fosters a customer-centric
culture. This role directs all aspects of branch operations, grows
deposits and lending, and coaches bankers and associates at the
location. The Branch Manager is responsible for creating an
environment that leverages technology to meet customers' current
and future needs.Responsibilities
Function as the standard bearer for
Southern and create a world-class customer experience.Foster an
environment that encourages team members to provide exceptional
customer experiences within a dynamic, inclusive, and engaging
culture.Partner with branch employees to ensure that every entrance
into the branch is warm and welcoming.Assist bankers and
partners-including SBCP, Small Business Banking, Home Mortgage,
Commercial Lending, and Wealth Management-in maintaining customer
relationships.Educate clients on how to use Southern's digital
platforms for banking and lending according to their
preferences.Build partnerships with local businesses and the
community to enhance the brand's presence in the local market
through strong community involvement.Promote a
client/customer-centered organization by proactively addressing
customer needs and issues promptly and effectively.Build and
promote branch identity, drive sales, and foster overall ownership
and accountability for improving customer service and branch
success.Show accountability by taking ownership of the business and
demonstrating a willingness to make customer-focused decisions as
needed.Support and inspire ownership among teams while serving as
an active player-coach.Utilize digital technologies and
applications to drive business results.Ensure our customers are
extremely satisfied with every interaction, making it memorable and
the best part of their day.Coach colleagues to achieve their
developmental goals and career aspirations.Bring positive energy
and confidence to Southern every day.Actively identify, coach,
develop, motivate, and support branch employees, and at times
remotely, to provide superior service to every customer.Work with
individual employees to identify customer needs.Maximize the
potential of branch employees through training, coaching, and
motivation, focusing on effective delegation and driving
accountability with all team members.Build a diverse talent
pipeline that reflects the community.Promote a strong control
environment to evaluate, manage, and conduct new and existing
business by adhering to risk/control expectations, procedures, and
processes.Drive growth in deposits, lending, and investments for
the branch, including responsibility for branch P&L.Create
branch-specific strategies to grow the business.Use reporting to
identify high-potential and at-risk customers.Partner with bankers
to cultivate new and existing deposits.Complete all required
training.Perform other related duties as required or
assigned.Requirements
Retail banking experience is
required; two years of management experience is preferred.A college
degree or military equivalent is strongly preferred; a high school
diploma, GED, or foreign equivalent is required.Two or more years
of sales management experience in a retail or branch banking
environment.Outstanding leadership experience, with a proven track
record of coaching and empowering employees to achieve improved
results.Ability to set the branch tone to provide an exceptional
customer experience and foster a dynamic, engaging culture, with
proven ability to coach and develop teams to drive sales results
and operational excellence.Experience clearly communicating
messages and translating business priorities to colleagues in a way
that they can embrace and execute.Experience building partnerships
with local businesses and the community.A strong desire and ability
to influence, educate, and connect the team, partners, and
customers with technology.Experience working in a digital
space.Experience collaborating across multiple lines of
business.Ability to organize and manage competing priorities
effectively across branch locations.Ability to develop plans to
drive growth.Experience creating and maintaining a strong risk and
control environment.Demonstrated commitment to operational
integrity and policies.A successful record of driving an
exceptional customer experience, validated through customer
satisfaction surveys.Strong financial and business acumen,
including the ability to understand financials and key business
drivers, as well as experience interpreting reports to guide sound
decision-making and drive productivity.Strong organizational
skills, including the ability to manage multiple responsibilities,
prioritize, and delegate while delivering results.Strong
interpersonal skills, including the ability to build a customer
base by initiating dialogue with customers.Maintain an active role
through partnerships with community and civic organizations.Ability
to work all branch operating hours as needed, including weekends
and some evenings.Ability to travel as necessary for required
training and/or to other branch locations.Must possess and maintain
a current and valid driver's license and a vehicle with appropriate
insurance coverage.The successful candidate must meet and comply
with all requirements set forth in the SAFE Act, including, but not
limited to, successful completion of required background checks and
obtaining a unique identifier from the NMLS
Education.Physical/Sensory Requirements - Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.#LI-onsiteWhat we offer our employees:A
positive impact on Your Future:
401(k)/Roth plan with immediate
eligibility and employer match up to 6%Employee stock ownership
planDiscounted rate on primary home mortgageCredit and housing
counseling as well as free financial education tools available to
customers and employeesBenefits to improve your health:
No deductible medical insurance
planDental and vision insuranceEmployer-paid life and long-term
disability insuranceFlexible Spending AccountsThe opportunity to
nurture your well-being:
Paid holidays and paid time offBonus
planOpportunity for merit raisesEmployee reward and recognition
programsCommunity service opportunitiesSouthern Bancorp is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, age, sexual orientation, gender
identity, gender expression, status as a protected veteran, among
other things, or status as a qualified individual with a
disability. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.As
a Community Development Financial Institution, Southern Bancorp
desires its workforce to reflect the diversity of the customers and
communities that we serve. Racial and ethnic minorities, people
from working-class backgrounds, women, and LGBTQ people are often
underrepresented in many financial service industry professions.
Therefore, we strongly encourage applications from people with
these identities or who are members of other marginalized
communities.
Keywords: Southern Bancorp, Southaven , Branch Manager II - Marion/W. Memphis, AR, Executive , Marion, Mississippi
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