DIRECTOR OF CLINICAL SERVICES
Company: SRVS
Location: Memphis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position Purpose: The Director
of Clinical Services as supervised by the Executive Director will
ensure people will receive person-centered health services which
meet or exceed state and federal regulations in all programs. Major
Responsibilities: DIRECT DUTIES: 1. The people supported are to
have health services with high quality and according to state and
federal guidelines. • Ensures excellent health care is provided to
all people supported by working with physicians, LPNs, RNs, and
staff, to ensure appropriate, safe, and cost-effective Health
Services. • Ensure consistent, quality Health Services, free from
medical errors, is provided to people, according to their plan of
care, through direct supervision of RN managers, LPNs, RNs, Health
Services Department, Medication Administration Department, and ICF
Therapist. • Collaborates with to provide nursing support when
applicable to provide teamwork for Health Services across all
programs. • Improves services for people by creating an Annual
Program Plan to map out how the Health Services Program will
implement the organization's Strategic Plan. 2. The people
supported are to have short and long-term goals to promote
independence. • Improves services for people by setting short and
long-term goals and measure progress to inform and shape operation
procedures and practices of Health Services program. Works with QA
to set these goals and establish quality measurement tools to
ensure accurate data. • Improves services for people by developing
and maintaining mechanism for tracking trends in the quality of
nursing care services and analyzing data to initiate change as
needed. Collaborates with QA or designee to devise program
evaluation tools and analyze data. 3. The people supported are to
have services which are cost efficient and maximize potential
abilities and growth opportunities. • Ensures the Clinical Services
program operates at full capacity for all people by devising a
departmental Management Plan which definitively outlines the entire
infrastructure of the department, staffing, work flow,
responsibilities, timelines, audits, forms used, data collected,
etc. to streamline processes and maximize productivity, staff
effectiveness and morale. • Collaborate with the Finance Department
to create an annual budget that promotes cost effectiveness and
adhering to it. Continuously explore avenues to provide cost
containment and good stewardship of resources. Maintains cost
within the approved budget. 4. The people supported are to have a
safe and healthy environment. • Ensuring the safety and well-being
of the person is prioritized by preparing and implementing Plans of
Correction in response to audits and surveys in consultation with
quality support team, ICF team and other departments. • Prioritizes
the safety and well-being of people by updating nursing policies,
procedures, and practice guidelines to ensure they meet or exceed
current state and federal licensure. Prioritizes the safety and
well-being of people by serving as chairperson for the Infection
Control Committee, Medication Variance, HRC and participating or
delegating nursing participation as a member of management to
committees such as Reportable Events Management and any other
pertinent committees that require a Health Services representative.
5. The people supported are to have well trained and qualified
staff to provide assistance and guidance. • Oversight of the daily
operations of Clinical Services Department including staffing,
evaluations, training and disciplinary actions. Collaborates with
Human Resources Department for guidance for disciplinary to ensure
adherence to policy and procedures. • Promotes professional
development to stay current with IDD trends. • Ensures staff adhere
to agency policies and procedures by being familiarized with the
organization's policy and procedure manual and DIDD policies for
nursing services and by being knowledgeable of the Provider Manual.
• Protects the person’s confidentiality in accordance with HIPAA,
federal, state, and the organization's regulations. • Collaborate
with governing agencies that current trends and policies are
followed. Guidelines from the state regulations and Board of
Nursing in place for the Medication Administration Certification
Program. • Ensure all people have staff that are properly trained
and RN delegated with tasks not covered by orientation training. A
system is in place to monitor RN delegation and parameters in place
for the RN delegated tasks as ordered by the treating practitioner.
• Provide for a system for Clinical Services to be on call 24 hours
a day and 7 days a week. A Registered Nurse must be available for
back-up when an LPN is utilized for on call duties. The Director of
Clinical Services is available 24/7 for emergencies and
consultation, along with being in the rotation of on-call. •
Collaborates with all departments to ensure that the communication
is smooth, transparent and meets the person-centered needs of
people. • Serves as agency’s Medication Administration Trainer for
new hire and tenure employees. Job Qualifications and Competencies
Job Qualifications: • Demonstrated knowledge of best practices,
motivational techniques, and team building resources. • Strong
interpersonal skills with the ability to communicate effectively
with staff, other members of the management team, outside
professionals, families, and the people we support. • Highly
developed organizational skills to simultaneously manage many
responsibilities and stay current with all required paperwork and
government audits and surveys. • Excellent written communication
skills to ensure that proper information is always delivered in a
professional and timely manner. Education and Experience: • Nursing
Degree and 8 years of experience required, preferably with people
with disabilities. • Five years of leadership experience in a
health care setting including: staff supervision, budget
management, and strategic goal setting. Job Competencies: •
Effective Communication: Ability to clearly and respectfully
communicate with residents, families, staff, and external agencies.
Demonstrates active listening and ensures transparency in all
interactions. • Ethical Practice: Upholds confidentiality,
integrity, and ethical standards in all interactions and decisions,
ensuring the rights and dignity of residents are prioritized. •
Leadership and Accountability: Provides clear direction to staff,
models positive behaviors, and takes responsibility for the success
of the residential program. Holds self and team members accountable
for meeting expectations and standards. • Collaboration: Works
collaboratively with other professionals, families, and community
partners to ensure quality care and services are provided to
residents. • Cultural Humility: Demonstrates respect for and
understanding of the diverse backgrounds, needs, and perspectives
of residents, staff, and families, fostering an inclusive and
supportive environment. • Problem Solving and Conflict Resolution:
Approaches challenges with a solution-focused mindset, resolving
issues in a fair and timely manner, while maintaining
professionalism and promoting a positive atmosphere. • Adherence to
Policies and Procedures: Ensures compliance with all regulatory and
organizational standards, maintaining a safe, respectful, and
efficient residential environment. Physical Demands and Working
Conditions: Network Functions: ? Maintain and abides by OSHA
requirements and guidelines ? Observes all Fire and Safety Policies
and Procedures ? Observes all Fiscal/Office/HR Personnel Policies
and Procedures ? Observes all HIPAA Policies and Procedures and
maintains confidentiality ? Attends all required and scheduled
trainings and meetings ? Always maintain a professional demeanor
and exercise good judgement in all areas of employment duties
Equipment/Machines: ? VEHICLE REQUIREMENTS ? Current driver’s
license, driver registration and a functional vehicle ? EQUIPMENT
OPERATIONS ? Telephone: Cellular - Multi-line, Calculator, Copier,
Fax, Computer ? COMPUTER SOFTWARE APPLICATIONS ? Has knowledge of
each program ? Knowledge of Office software programs Physical
Demands: ? Individual must be able to meet physical requirements of
the job: ? Sitting at a meeting table or desk – ? Lifting 50lbs or
more - Reaching – Lifting – Bending – Standing – Stooping –
Twisting - Climbing steps - Driving a vehicle ? Environment(s) is
modern, well-lit office facilities in multiple locations ? Multiple
levels of stairs with access by elevator ? ACCIDENT, HEALTH HAZARD
AND SECURITY KNOWLEDGE ? Bloodborne Pathogens, Right To Know,
HIPAA, Security Acts, Fire & Safety Annual Salary: $90,000 with
benefits offered such as medical, dental, vision, and 401K. The
statements on these pages reflect the general duties considered
necessary to describe the principal functions of the job as
identified. These statements shall not be considered as the
detailed description of all the work requirements that may be
inherent in the position. We rely on good judgement, common sense
and Teamwork. From time-to-time you may be requested to perform
other duties essential in the effective management of this
facility. Although these duties may not be identified in this
written job description, you will be required to perform such
tasks, providing the proper training of such duties has been given
to you. A well-trained and cross-trained staff is essential in this
organization. Your job knowledge in all areas of your field will
benefit both you and this organization. Schedule Flexibility:
Please note that work schedules are subject to change based on
business needs. Flexibility in working hours, including evenings,
weekends, and location may be required. The more you know and the
more areas you can work in this affiliate will add value to you, as
a person, as well as value and continued success of Inperium, Inc.
& Family of Services. Apis Services, Inc. (a wholly owned
subsidiary of Inperium, Inc.) provides a progressive platform for
delivering Shared Services to Inperium and its Constellation of
affiliate companies. Allowing these entities to advance their
mission and vision. By exploring geographical program expansion and
focusing on quality outcome measures to create cost savings that
result in reinvestment into the organization’s stakeholders through
capacity creation and employee compensation betterment. Apis
Services, Inc. and affiliate’s provide equal employment
opportunities for all employees and applicants for employment in
compliance with all federal and all applicable state and local laws
and regulations, including nondiscrimination in hiring and
employment. All employment decisions are made without regard to
race, color, religion, gender, national origin, ancestry, age,
sexual orientation, gender identity and expression, disability,
genetic information, marital status, pregnancy/childbirth, veteran
status or any other basis protected by law. This policy of
non-discrimination and equal employment opportunities extends to
every phase and aspect of hiring and employment.
Keywords: SRVS, Southaven , DIRECTOR OF CLINICAL SERVICES, Healthcare , Memphis, Mississippi
