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Warehouse Customer Service Representative

Company: WAI
Location: Southaven
Posted on: August 2, 2022

Job Description:

Job Description WAI, a leading international automotive parts manufacturing and distribution company, is looking for a Customer Service Associate to join our Distribution Center team We offer competitive pay, an excellent benefits package, paid time off and paid holidays, fun events, free coffee service, friendly work environment and growth opportunities This position is responsible for handling all duties associated with SCS responsibilities, including but not limited to verifying reported discrepancies, record keeping, troubleshooting, and shipment inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to all SCS e-mails in a timely manner Effectively communicate with all departments and management team Provides information to customers by verifying and understanding their request; answering questions; offering assistance, etc. Initiates service by recording requests and forwarding to appropriate departments Collects revenue by receiving and recording payments made by will-call customers Update Customer pick up log Assist Will-Call Customers Keep Customer pick up shelf clear Research customer concerns and identify root cause by utilizing Baan ERP system for research Run daily and weekly reports Input data into warehouse metrics File and maintain bill of ladings (BOL---s) Research and Clear Staging and Confirmed not Invoiced reports daily Complete Delphi and GM ASN---s Take product pictures for corporate POD research and retrieval Operate Forklift Equipment Other duties as assigned based on business needs or management---s request QUALIFICATIONS ( Education, Experience, & Skills required) Education - High School diploma or general education degree (GED); or two years related experience and /or training; or equivalent combination of education and experience. Years of Experience --- 2 years of related experience Computer Skills --- Experience with ERP Systems, Microsoft Office Skills and Ability --- Follows instructions and responds to management direction, general office skills required. Ability to read and comprehend simple instructions. Must be able to recognize similarities and difference between words and a series of numbers. Work Environment This position operates in a warehouse environment, using standard equipment such as computers, phones, photocopier, camera, and forklift equipment. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the Essential Duties and Responsibilities: Physical Demand Description Sitting and Standing Must be able to frequently remain in a stationary position Walking, Reaching and Handling Must be able to stand and walk 60% of time, lift up to 40 lbs. normal, up to 70 lbs. less than 10% of time. Seeing Frequently reads various documents and operates computer and other office tools/databases. Ability to distinguish colors. Talking and Hearing Frequently communicates with colleagues, co-workers, and customers. Must be able to exchange accurate information in these situations. Manual Dexterity Frequently operates a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. Company Description Innovation and creativity are the forces that drive WAI---s success. Since its founding, WAI has worked relentlessly to meet the ever-changing needs of its customers in the automotive, heavy duty, agricultural & industrial, and power sports aftermarket. This includes an unwavering commitment to be ---first-to-market--- with the latest model products available.

Keywords: WAI, Southaven , Warehouse Customer Service Representative, Hospitality & Tourism , Southaven, Mississippi

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