Customer Service Representative
Company: Stratas Foods
Posted on: August 4, 2022
Stratas Foods LLC is the leading supplier of fats and oils to the
Foodservice, Food Ingredients and Retail Private Label markets in
North America and is a producer of quality bulk and packaged
dressings, mayonnaise and sauces. Stratas Foods was formed in
October 2008 as a 50/50 joint venture between ACH Food Companies
(ACH) and Archer Daniels Midland (ADM).
Manufacturing facilities are located in Dallas and Houston, TX;
Decatur and Quincy, IL; Englewood, NJ; Fresno, CA; Nashville, TN;
and Valdosta, GA. Corporate offices are located in Memphis, TN. We
are committed to maintaining a progressive workplace by utilizing
the ideas, skills and talents of all of our employees. We strive to
make Stratas Foods a great place to work and are building a team
capable of meeting our business goals.
The Customer Relationship Team Rep position provides daily support
to the Stratas vision of being fiercely focused on redefining what
is possible to help our Foodservice, Food Ingredient and Retail
customers thrive. The position's principal functions focus on
delivering customer satisfaction through management of complete,
on-time, accurate order delivery. The role is responsible for
providing outstanding customer service to all assigned accounts,
while operating as a contributing member in a team
- Order Processing - Ensure accurate and timely execution of
assigned customer's orders from initial receipt through eventual
delivery. Communicate any order issues with customer and work to
resolve them according to company policies and customer's
requirements. Coordinate order related interactions with other
functional areas including Sales, Marketing, Operations, Planning,
Finance, and Supply Chain groups within the company, and external
Broker/Business Partners. Ensure all contracts and orders are
- Accounts Receivable - Manage customer information to ensure
successful resolution of any customer deductions from payments upon
request. Assist with collection activity where necessary to
minimize the aging of open receivables, including disputed
deduction claims as needed.
- Contract Management - Utilize appropriate contracts to achieve
accurate pricing. Communicate contract balances to Account Manager
prior to expiration. Individual must monitor contract balances and
ensure compliance of the contract policy.
- Return Management - Execute return process to the current
policy. Assist the various departments to research and coordinate
returns, withdrawals, and damaged goods as business dictates.
- Sales Support - Support Sales efforts through providing Sales
Management with a single point of contact for customer order
information, product samples, and problem resolution. Communicate
effectively with Sales Managers and Broker/Business Partners for
- Team Support - Function effectively within a Customer Service
Team as assigned, including providing coverage for absent
co-workers, cross training on co-worker's assigned customers, and
team process improvement activities. Work with other internal
functional areas to coordinate and deliver superior service to our
- Process Improvement - Actively support continual process
improvement of our business processes through analyzing department
workflow and recommending enhancements to management. Participate
as assigned on special projects or project teams.
- Reports - Performs customer specific reporting as assigned.
Monitor personal reports daily.
- Record Keeping - Maintains records and files for assigned
responsibilities and accounts.
- Other tasks and duties as assigned.
Superior Execution - completes work in an accurate and neat manner.
Able to meet all standards of quality for the job. Maintains
openness to new methods and procedures.
Communication - Communicates clearly, tactfully and succinctly in a
variety of communication mediums, settings, and styles; listens and
gets clarification; responds well to questions; edits work for
spelling grammar; presents numerical data effectively.
Judgment - Displays willingness to make decisions; exhibits sound
and accurate judgment; makes timely decisions.
Process Control and Improvement - Ensures department activity
complies with company policies and guidelines developed by Sales
and Financial management. Lead and participate in department
initiatives to improve process design.
Problem Solving - Identify and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions and directs their implementation.
Education: Minimum High School Diploma or equivalent work
experience. College degree preferred.
Related Experience: 1 - 3 years preferred
Equipment/Software Skills: Basic knowledge of MS Office
applications: Word, Excel, voicemail phone systems, fax, printers,
Physical: Typing and manual dexterity required. Movement back and
forth between printers and other office equipment. Lifting of up to
Sensory: Heavy telephone and email volume. Must have excellent
diction to respond to calls and excellent hearing in order to
understand and respond to issues or request. Must have excellent
written communication skills.
Mental/Reasoning: Excellent oral and written communication skills.
Good organizational skills with strong discipline and work ethic.
Dependable. Ability to multi-task and work under pressure while
managing obstacles such as time constraints and prioritize work
load appropriately. Must work well with others under little
Stratas Foods is an equal opportunity employer and will not
discriminate against any applicant or employee in any manner
prohibited by law, including but not limited to, on the basis of
race or color, religion, gender, age, genetic information, national
origin/ancestry, mental or physical disability, family
status/marital status, sexual orientation, military/veteran status,
and any other legally protected status. Associated topics: answer,
client service, customer care, customer order, customer service
representative, help desk, phone call, service call, support
Keywords: Stratas Foods, Southaven , Customer Service Representative, Hospitality & Tourism , Southaven, Mississippi
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