Quality Manager
Company: Rite-Hite
Location: Horn Lake
Posted on: April 1, 2026
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Job Description:
Rite-Hite is the global leader in the manufacture and
distribution of industrial loading dock and door equipment. Our
innovative products and world class sales organization ensure
solid, consistent growth, both for our company and our staff. We
are always looking ahead to develop innovative new products and
services to improve our customers' safety, security, and
productivity. What We Offer: Rite-Hite provides competitive
compensation and a comprehensive benefits package with medical,
dental, and vision coverage along with life and paid medical leave.
We also provide a retirement savings plan that combines 401(K) with
company match and profit sharing. Paid holidays, vacation, and up
to five paid personal/sick days per year round out the package.
Rite-Hite is an Equal Opportunity/Affirmative Action employer
offering a drug free workplace for our customers and employees. Job
Description: PURPOSE Rite-Hite is seeking a Quality Manager to
build and maintain a robust quality management system. In this
role, you will develop a problem-solving approach to address daily
quality concerns at our Horn Lake, MS facility . You will be
preparing the location for ISO-compliant business systems and drive
operational excellence principles across all functions to support
continuous improvement in processes and performance metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned . Follows through on set processes and
ensures adherence to best production practices and product quality
standards. Reviews customer specifications and/or drawings and
ensures consistent compliance to customer quality specifications,
drawings, etc. Provide information to Engineering and Purchasing
regarding repeated quality issues in terms of production,
installation, service, etc. Develops and implements quality and
process improvement plans, programs and procedures using continuous
improvement techniques such as the 5 WHYs, 7 Step Problem Solving,
PDCA, and other analysis methods. Coordinates the investigation of
problems and develops disposition and corrective actions for
recurring discrepancies. Must be able to use small quality hand
tools such as calipers, etc. Must be able to read and interpret
blueprints . Performs audits as against the product, product
components, subassembly areas, and uses independent judgement for
structural and functional aspect of the product. Performs process
audits of production and support functions to identify gaps and
validate effectiveness of improvement activities. Develops,
deploys, and maintains the quality management system. Develops,
deploys, and maintains the supplier quality development process in
conjunction with the Materials department. Apply Lean Manufacturing
and Six Sigma tools and methodology in the implementation of
manufacturing excellence initiatives. Audit business processes to
ensure compliance to the management system. Facilitate employee
engagement in problem solving activities and teach problem solving
methodologies throughout the organization. PRINCIPAL
ACCOUNTABILITIES Develop and prepare accurate data and reviews
summaries with Engineering, Manufacturing, Purchasing and other
departments as required. Inspect and test returned parts to
determine disposition. Lead quality meetings. Provide descriptions,
documentation and recommendations to Purchasing regarding quality
concerns / component improvements. Visit and audit key suppliers to
drive improvements in supplier performance of quality, cost, and
delivery. Ensure proper and timely disposal of vendor parts to be
returned. Work with Engineering and Manufacturing to facilitate
product and process improvements consistent with Lean Manufacturing
practice. Manages and maintains quality database including the
status of each quality improvement issue and resolution the
resolution including QIR, QAR, and ECNs. Conduct trend analysis of
quality concerns to establish strategic program direction.
SUPERVISORY RESPONSIBILITIES Manages 6-12 direct reports. Is
responsible for the overall direction, coordination and evaluation
of this unit of the business. Carries out supervisory
responsibilities in accordance with the organization’s policies and
applicable laws. Responsibilities include planning, assigning and
directing work; appraising performance via the development of
measurable objectives ; rewarding and disciplining employees;
addressing complaints and resolving problems. SPECIAL
QUALIFICATIONS Six sigma certification or equivalent
problem-solving experience is . Demonstrated leadership in
implementing Lean Manufacturing protocols. EDUCATION and/or
EXPERIENCE Bachelor’s degree and minimum 5 years of experience or
equivalent combination of education and/or experience in a
manufacturing environment. The individual must be well organized,
with excellent written and verbal communication skills. Working
knowledge of Lotus, Microsoft Office, JD Edwards and AS400 is
desired . Basic understanding of Excel including charts, graphs and
data analysis. LANGUAGE SKILLS Ability to read, analyze, and
interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write
reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, clients, and customers. MATHEMATICAL SKILLS
Ability to comprehend and apply principles of advanced statistical
theory as applies to design of experiments and problem solving.
REASONING ABILITY Ability to solve practical problems and deal with
a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to use
hands to finger, handle, or feel and talk or hear. The employee
frequently is required to stand, sit, and reach with hands and
arms. The employee is occasionally required to walk; climb or
balance; stoop, kneel, crouch, or crawl; and taste or smell. The
employee must occasionally lift and/or move up to 65 pounds.
Specific vision abilities required by this job include close vision
and color vision. WORK ENVIRONMENT While performing the duties of
this job, the employee is occasionally exposed to moving mechanical
parts, fumes or airborne particles, and risk of electrical shock.
The noise level in the work environment is usually moderate.
Additional Job Information: .
Keywords: Rite-Hite, Southaven , Quality Manager, Manufacturing , Horn Lake, Mississippi
