IT Specialist

Company: Southern Sports Medicine Partner DBA Partnercare
Location: Southaven
Posted on: June 18, 2022

Job Description:

Job DescriptionPartnerCare is looking for a wonderful teammate to join our team as an IT Specialist! This is a remote position, supporting our businesses in Memphis, TN, Tupelo MS and the surrounding areas. We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive. We want you to be a fan of where you work!What We DoOur mission is to deliver comprehensive care to help musculoskeletal, and pain management patients live their best lives possible. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.Who We AreWe believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and one another. We treat others with dignity, kindness, and respect.
• Excellence. We are a performance-driven organization committed to excellence in service and patient outcomes. We work to be the best version of ourselves each day.
• Integrity. We value honesty and transparency. We openly communicate in pursuit of truth. We build our reputation and positively impact our industry by doing what is right.
• Teamwork. We are one team with a shared vision of success. We work collaboratively to deliver on our promise to our partners and our patients.
• Accountability. We are accountable to each of our stakeholders for our decisions, actions, and results.
• Growth Mindset. We seek to constantly grow and evolve, being adaptive to the changing market and responsive to our customer expectations. We invest in the talents of our team, providing pathways for personal and professional growth.Together, we will become the most trusted musculoskeletal and pain management organization. Our organization will grow rapidly, and we will maintain a culture of high performance.Success will be the result of the team.How You Contribute and SucceedThe IT Specialist is responsible for installing and troubleshooting computer hardware and software programs as well as providing technical assistance to end-users. This position will work on a team with other technicians that all help to support multiple physical and remote locations. This position will touch on several cloud and on-prem solutions to support the needs of the business. As an IT Specialist you will be on a team of level 1 support for the organization, as well as level 2 support for a geographic region. The right person for this role will delight in providing great service to teammates and will have a curious mind that always looks for a way to improve. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values. Duties include:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding hardware, software, connectivity, printing, and similar concerns.
  • Work requests in a ticketing system.
  • Applies knowledge of computer hardware, software, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Arranges service by software or hardware vendors to repair or replace defective products.
  • Support remotely where possible, with onsite travel in a geographic footprint where necessary. Occasional travel to other regions for additional support or specific projects at times. If this sounds like you, we'd love the opportunity to talk with you further about joining the team!Education and Experience Requirements:
    • At least 1-2 years' experience supporting technology utilization and implementation preferred
    • Microsoft certifications a plus
    • Experience with geographically disperse workforce
    • Strong analytical and problem-solving skills
    • Excellent verbal and written communication required
    • Excellent interpersonal and customer service skills
    • Ability to communicate technical issues to non-technical employees and vendors
    • Office 365 administration
    • General MS Product knowledge
    • Printer Management
    • Knowledgeable in computer imaging and deployment
    • Knowledge of various security suites and Antivirus products
    • Experience with Electronic Health Records a plus
    • Experience with Azure Active Directory a plus

Keywords: Southern Sports Medicine Partner DBA Partnercare, Southaven , IT Specialist, Other , Southaven, Mississippi