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Employee Benefits Implementation Consultant

Company: Patra Corp
Location: Memphis
Posted on: October 22, 2019

Job Description:

The Employee Benefit Implementation Consultant works with customers to manage implementation process for any new services with assistance from support team in the U.S. & India ; is accountable & responsible for effective coordination, training, and delivering high quality/efficient service to our customers; and interacts effectively with multiple layers of client?s staff, serves as primary contact/liaison during the implementation process, ensures work consistency, and standards meet/beat client expectations. ? ? Successful candidate will be a self-starter, well organized, highly detailed with excellent communication skills and will provide consistent/professional customer service; must have solid employee benefits knowledge including retail insurance agency experience, ability to write and understand workflows/processes, and knowledge & understanding of software used; and will maintain our goals & ensure we are meeting the needs & demands of our clients at the highest level of service, quality, & responsiveness. Core Duties Lead the implementation / optimization of Patra services Provide effective utilization, support, guidance, training, & mentoring to India teams Work with team members to define, prioritize, & implement selected enhancements Advise & consult with clients to make their business more efficient, profitable, & scalable Manage & ensure operation teams meet service standards, turnaround, and response times Track, facilitate, & manage issues reported during implementation process; and diagnosing and providing resolution Inform Relationship Consultant/relevant personnel of project status Respond swiftly in managing inquiries, concerns, & requests from clients Knowledge/understanding of technology-based tools & solutions in the insurance industry Use analytical & critical thinking in work processes and communication skills Collaborate & make recommendations to client about workflow / workflow documentation Protect confidentiality of information learned by performing duties of the position Other duties as assigned ? Minimum Requirements - Education and Experience Minimum of 5 to 7 years? retail insurance agency/broker employee benefits experience Implementation experience a plus ? Knowledge, Skills, Abilities Knowledgeable in Health & Life insurance coverages, insurance agency management systems, & other software used Ability to write workflows & maintain documentation Working knowledge/understanding of employee benefits, health plan implementation, administration, and practical experience in regulatory issues (ERISA, COBRA, HIPPAA, both state & federal regulations specific to health insurance nationwide) Ability to communicate effectively and professionally Sense of urgency, initiative, responsiveness, & attention to detail Maintain highest level of confidentiality Exhibits a high level of positivity, energy, & teamwork orientation Proficient in using technology as a tool to maximize productivity/quality Strong negotiation, effective interpersonal skills, solid analytical, & problem-solving skills Stay abreast of general industry knowledge and trends Ability to work independently and in teams Positive attitude ? Certifications and Licenses Active Life and Health Insurance License ? Working Conditions Work from home with up to 25% travel throughout the United States? Minimum internet speed of 6 mbps download and 3 mbps upload; No Satellite ? Compensation Competitive Salary/Benefits/PTO? ? Physical Requirements* Constantly perform desk-based computer tasks Frequent sitting Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds Sort/file paperwork, rarely twist/bend/stoop/squat * Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. ? Work Standards Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues, clients, and external organizations Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility & value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned ? S ubject to and expected to comply with all applicable Patra Corp policies & procedures

Keywords: Patra Corp, Southaven , Employee Benefits Implementation Consultant, Other , Memphis, Mississippi

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