Application Support Analyst
Company: Stratas Foods
Location: Southaven
Posted on: March 16, 2023
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Job Description:
Job Description:
Company DescriptionStratas Foods LLC is the leading supplier of
fats and oils to the Foodservice, Food Ingredients and Retail
Private Label markets in North America and is a producer of quality
bulk and packaged dressings, mayonnaise and sauces. Stratas Foods
was formed in October 2008 as a 50/50 joint venture between ACH
Food Companies (ACH) and Archer Daniels Midland (ADM).Manufacturing
facilities are located in Dallas and Houston, TX; Decatur and
Quincy, IL; Englewood, NJ; Fresno, CA; Nashville, TN; and Valdosta,
GA. Corporate offices are located in Memphis, TN. We are committed
to maintaining a progressive workplace by utilizing the ideas,
skills and talents of all of our employees. We strive to make
Stratas Foods a great place to work and are building a team capable
of meeting our business goals.Job DescriptionCoordinate Electronic
Data Interchange (EDI) setup and maintenance between Stratas Foods
and its internal and external customers. Deliver efficiently and
effectively end-user support on the use of various types of
software programs while fulfilling business objectives.
Troubleshooting applications and software as well as assisting in
the design, delivery, and improvement on in-house applications.
Understand the business units' strategy, objectives, issues and
processes.ResponsibilitiesKnowledge of Document Direct, Altair
Monarch, and Business ObjectsProvide daily support and maintenance
of EDI reports and EDI data transactions. (IE. EDI810, 812, 850,
856, 997, 940, 943, 944, 945)Assist in development and streamlining
of automated reports and processes using tools such as Document
Direct, Altair Monarch, Batch files, and Microsoft Excel
Macros.Provide daily user support for data analysis and gathering
using reporting tools such as Business Objects, DB2, Document
Direct and Altair Monarch.Recommend data mining process
improvements / reporting opportunities based on existing
practices.Maintain a high level of customer service at all
times.Support and understand in depth the IBM system modules. IE.
Orders, Contracts, Inventory, Production and Product
setup.Contribute to process development and best practice. Look at
new ways to improve performance levels and supportability related
to data integrity and data mining.Document new processes and
procedures for I.T.department. Ensure I.T. knowledgebase is kept
current.Effectively participate on cross-functional teams.Manage
time effectively to meet individual and project deadlines.Other
I.T. projects as neededCOMPETENCIESAnalytical: Synthesize complex
or diverse information, collects and researches data, designs work
flow and procedures. Good analytical ability.Written Communication:
Writes clearly and informatively, presents numerical data
effectively, able to read and interpret written information. Good
oral and written communication skills.Problem Solving: Identifies
and solves problems in a timely manner, gather and analyze
information skillfully, develop alternative solutions. Strong
customer service orientation.Oral Communication: Speaks clearly and
persuasive in positive or negative situations, listens and gets
clarification, responds well to questions. Good listening and
presentation skills.Business Acumen: Understands business
implications of decisions, aligns work with strategic goals. Good
interpersonal relationships with peers and
management.QualificationsEducation: BA/BS degree in Information
Technology or related technical area preferredRelated
Experience:3-5 years of technical and analytical knowledgeEDI
and/or VAN experience is preferredKnowledge of different EDI
transactions (810, 997)Equipment/Software Skills:Capable of using
multiple software packages as tools for analysis and data
entryMicrosoft Office Suite (Outlook, Excel, Word, PowerPoint and
Sharepoint)Additional InformationPhysical: While performing duties
for this job, the employee will regularly sit for extended periods
of time. Walking to and from user's desk when applicable.Sensory:
Talking, and listening.Mental/Reasoning: Ability to analyze and
understand opportunities that arise whether they are written, oral
or verbal.Stratas Foods is an equal opportunity employer and will
not discriminate against any applicant or employee in any manner
prohibited by law, including but not limited to, on the basis of
race or color, religion, gender, age, genetic information, national
origin/ancestry, mental or physical disability, family
status/marital status, sexual orientation, military/veteran status,
and any other legally protected status.
Keywords: Stratas Foods, Southaven , Application Support Analyst, Professions , Southaven, Mississippi
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