2520-Center Sales Manager
Company: Advance America
Posted on: September 2, 2020
Address: 1036 E. Goodman Road , Southaven , Mississippi , United
States - 38671
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,500 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
- Competitive Wages
- Uncapped Bonus Potential
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Great Schedules
- Comprehensive Training
To learn more about Advance America visit Advance America
This is a customer-facing position in locations that offer
financial products such as but not limited to: secured and
unsecured loans, money transfers, tax preparation, and card
services. The Center Sales Manager is responsible for the effective
operation and continued growth of the Center with direction from
the Divisional Director of Operations. This position ensures that
each team member is trained in all procedures, policies, products,
and programs. Exceptional customer service, attention to detail,
and a passion for sales is a must. This is a performance based
position as measured by the center's results.
The Center Sales Manager will increase overall performance,
productivity, and profitability and, is responsible for building
sustainable customer relationships with successful delivery of
customer service and monitoring/measuring customer satisfaction.
The Center Sales Manager will also promote employee engagement,
teamwork and job satisfaction through continued coaching and
Relationship Building /Customer Experience:
--- Build strong relationships with current and prospective
customers, in person, in the market and over the phone.
--- Monitor and measure customer satisfaction.
--- Take the lead on case management for delinquent accounts.
Product Promoter and Sales Champion:
--- Understand, recommend, and sell financial products and services
--- Holds team members accountable to individual and center
--- Trains and coaches team members on effective sales
--- Educates new customers on product offerings and associated
--- Cross sells core/ancillary products while center staff
completes customer transaction before customer leaves center
--- Responsible for the on-going marketing strategy and physical
--- Four Walls Marketing- Inactive calls, cross-selling,
--- Outside Marketing- Develops marketing plan, tracks marketing
success, organizes local store marketing (LSM) and community
events, develops effective business partner relationships, etc.
--- Tracks performance of local center marketing programs to
Job Responsibilities Cont.
--- Responsible for managing the entire P&L to meet Revenue,
Expenses and CGP
--- P&L Responsibility: Manages the entire P&L to meet
Revenue, Expenses and CGP
--- Understands budgeted financial expectations and implements a
strategy to successfully meet or exceed expectations
--- Guides daily, weekly, monthly focus of center goals and
--- Delegates tasks and responsibilities to appropriate team
--- Instruct and ensure team members are trained and adhere to
company policies and procedures
--- Adhere to all points of the Company Creed and regulatory
--- Enter customer and transaction information accurately into the
point of sale system
--- Create and maintain accurate customer files,
--- Adhere to local, state and federal regulatory requirements.
--- Direct the collection of money from past due, NSF and write-off
customers, consistent with Company policy and regulatory
--- Lead on delinquent customers identified as a potential risk for
--- Counsel and re-establish expectations with potential risk
--- Assist the Divisional Director of Operations with recruiting,
hiring, training, evaluating, and developing of center staff.
--- Recognize and develop skills/abilities of team members in order
to meet center and Company goals and objectives.
--- Delegate center responsibilities.
--- Motivate, train and develop center team members on proper
techniques and processes.
High School Diploma or equivalent required; some college
Customer service experience required. Two years' experience in the
following areas is preferred: sales/retail/banking/collections and
managing, coaching, and developing a team.
Knowledge of P&L, collections, and cost controlling measures;
strong math skills, including the ability to count cash; strong
time management skills; professional verbal communication by phone,
email, and in person; ability to read, write, evaluate, and apply
complex and detailed information; may work alone; ability to
interact professionally and exhibit appropriate social skills;
ability to negotiate payment terms and effectively communicate loan
requirements; ability to understand and ensure compliance with
policies, procedures, and laws governing our industry/business and
employees; ability to maintain composure in stressful situations;
ability to follow procedures in the normal course of business and
in stressful situations; ability to develop and maintain business
Standing for long periods of time; sitting occasionally; walking,
including extended distances; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; driving and having
access during the workday to an insured and reliable transportation
in order to complete tasks including, but not limited to, banking,
marketing, and providing staffing coverage within the division;
exposure to outdoors limited to elements that the ordinary person
would be exposed to at that time; typing; data entry; grasping;
transferring items between hands and/or to another person or
receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning
windows, bathroom, etc., including exposure to cleaning chemicals);
use of office equipment to include computers; able to be physically
present Monday through Saturday from 8am - 8pm; ability to travel
to, be physically present at, and complete the physical
requirements of the position at any center within the division
(distance varies by division).
Business Ethics And Core ValuesComplianceCustomer FocusDirecting
and Developing OthersDrive For ResultsInterpersonal SkillsManaging
and Measuring WorkPersonal Learning and DevelopmentPlanning and
Must have a valid driver's license and access to insured, reliable
transportation. Ability to travel within division for marketing,
collections, staffing, special events, and banking
The Company offers employees the option of wearing, polos, blouses,
collared shirts, sweaters or other professional attire with slacks
or jeans and appropriate shoes. Employees should dress accordingly
to their business.
Must be 18 (except in AL where the age requirement is 19), eligible
to work in the USA, and able to successfully complete all post
offer screens, including a criminal background check, MVR, credit
check where required by state law, reference check, and drug test.
Regular and punctual attendance is required. Schedules may be
changed as needed to accommodate business needs. Overtime may be
required. Must meet all applicable state and local regulatory
requirements. In some states, you may be required to become a
notary upon request (at the Company's expense).
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 7962
Nearest Major Market: MemphisApply Now
Keywords: Advance America, Southaven , 2520-Center Sales Manager, Sales , Southaven, Mississippi
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